Returns & Exchanges

For exchanges or returns within 14 days please use the ‘contact us’ link.
A. Change Of Mind
For change of mind returns use the ‘contact us’ link. The item must be returned within 14 days of purchase, must be unused and in original packaging. Please return directly to the The Children's Department, shipping costs will not be reimbursed. A store credit will be issued to the value of the returned item.Custom or personalised items cannot be exchanged.
B. Faulty or Damaged Items
An item that is faulty, damaged or different to the way it was described or pictured may be returned within 14 days of delivery- please use the ‘contact us’ link.
The Children’s Department will provide you with a pre-paid postal satchel to return the item. Once The Children's Department receives the faulty item, we will provide a refund or store credit- as per your preference.