Privacy & Security

The Children’s Department is totally committed to protecting the privacy of our visitors, customers and sellers. We will not disclose information about our customers to third parties except where it is part of providing a service to you.
We will not sell your name, address, e-mail address, credit card or personal information to any third party without prior consent.We undertake appropriate measures to ensure the security of personal information held by us. Our information systems are password protected and comply with security standards.


If you have made a purchase from The Children’s Department we may on occasion update you on our latest products, news and sale events via email or mail. When you become a member of The Children’s Department you will be given the opportunity to receive such communication.
All members have the option to opt out of marketing communications, or click on the ‘unsubscribe’ link in any email communication, which we might send you.


When you use this site our server collects information about your use of this website. This cookie is a small information file that is sent to your computer, so that it will recognise you on future visits. This information is collected by many websites and is used to enable the site to provide services that you have asked for such as remembering your shopping bag items, as well as improving your shopping experience and marketing campaigns. The data stored by cookies does not capture personal information, nor can cookies establish your individual identity.
You can change the settings on your browser to prevent cookies being stored on your computer. Your browser ‘help’ section will provide details on how to manage your cookie settings.

Access to Information

You have the right to access the information that The Children’s Department holds about you, in accordance with the Privacy Act. You may lodge an access request for free, however depending on the information that you request we may impose a charge (to recover our costs) for the cost of accessing your records. We will notify you of any such charge at the time of your request.
We may revise this Privacy Policy at any time and amendments will be posted on this website. The Children’s Department aims to comply with Australian privacy laws. 
If you have any questions or feedback about this statement please contact us via email  via
We are always pleased to hear from our customers and appreciate the time you spend providing us with information on how we can improve our customer service.